13 Feb

information experience design: improving library customers’ experiences of information

Today, my colleague Ellie Abdi and I are running a workshop on Information Experience Design at Information Online 2017. This post contains all the resources, slides and references related to the workshop.

Slides

Image references for session 1 slides

Image references for session 3 slides

  • Bateman, K. (2013). Roger’s story. Retrieved February 7, 2017.
  • Wireframe Sketcher. (n.d.) YouTube wireframe. Retrieved February 7, 2017.
  • Other images used in the slides are pulled from readings in the reading and reference lists below.

Essential readings

These are the readings we would have liked to share in the workshop, but alas, copyright… We’ve deliberately kept this list really brief and we highly recommend you take some time to track these items down and read them. We’ve made it as easy as possible, linking to open access versions of the titles where possible.

Information experience

Hughes, H. (2014) Researching information experience: methodological approaches. In Bruce, C., Davis, K., Hughes, H., Partridge, H., & Stoodley, I. (Eds.) Information Experience: Approaches to Theory and Practice. Emerald Group Publishing, Bingley, pp. 33-50. If you can’t get your hands on the book, you can access the chapter via QUT ePrints.

Bruce, C., Davis, K., Hughes, H., Partridge, H., & Stoodley, I. (2014) Information experience: new perspectives and research directions. In Bruce, Christine, Davis, Kate, Hughes, Hilary, Partridge, Helen, & Stoodley, Ian (Eds.) Information Experience: Approaches to Theory and Practice. Emerald Group Publishing Limited, Bingley, UK, pp. 315-320. If you can’t get your hands on the book, you can access the chapter via QUT ePrints.

Interviews

When it comes to qualitative interviewing, you can’t go past the following book. It’s the only item on the essential list that we can’t give you an OA option for, but this book is worth heading to the library for.

Kvale, S. and Brinkmann, S. (2007). InterViews: learning the craft of qualitative research interviewing. 2nd Ed. London, UK : Sage Publications

Thematic analysis

Braun, V. & Clarke, C. (2006) Using thematic analysis in psychology. Qualitative Research in Psychology, 3:2, 77-101. Don’t have access to the journal? Access an author copy.

Additional useful readings

Selected IX studies

In the workshop, we noted a number of IX studies. Here are references to publications about those studies.

Haidn, I., Partridge, H., & Yates, C. (2014). Informed democracy: information experiences during the 2012 Queensland election. In Du, Jia Tina, Zhu, Qinghua, & Koronios, Andy (Eds.) Library and Information Science Research in Asia-Oceania : Theory and Practice. Hershey, PA: IGI Global Publishing, pp. 8-23.

Bunce, S., Partridge, H., & Davis, K. (2012). Exploring information experience using social media during the 2011 Queensland floods: a pilot study. Australian Library Journal, 61(1), pp. 34-45.

Yates, C. & Partridge, H. (2015). Citizens and social media in times of natural disaster: Exploring information experience. Information Research, 20(1), paper 659.

Alternative methodologies for exploring information experience

Expanded critical incident approach (ECIA) is a great methodology for exploring human experience. We recommend the following reading to get you across ECIA:

Hughes, H. (2012). An expanded critical incident approach for exploring information use and learning. Library and Information Research, 36(112), p. 72-95. Access the full text.

Interviews

We really like this tip sheet on qualitative interviewing [PDF] from Duke Initiative on Survey Methodology.

Analysis

Ayres, L. Thematic coding and Analysis, in Given, L. M. (2008). The SAGE Encyclopedia of Qualitative Research Methods. Sage. Available via Sage Research Methods Online.

Julien, H. Content Analysis, in Given, L. M. (2008). The SAGE Encyclopedia of Qualitative Research Methods. Sage. Available via Sage Research Methods Online.

Personas

Llama, E. (2015, June 9). Creating personas. UX Booth. Retrieved February 8, 2017.

O’Connor, K. (2011, March 25). Personas: the foundation of a great user experience. UX Magazine. Retrieved February 8, 2017.

Journey maps

Design Kit. (n.d.) Journey map. Retrieved February 8, 2017.

How to create a customer journey map .

Human-centered design / user experience design

These resources are treasure troves of information on design methods.

Design Kit. (n.d.) Methods. Retrieved February 8, 2017.

Turner, N. (2014, September 1). How to create great UX documents. UX for the masses. Retrieved February 8, 2017.

Turner, N. (n.d.). Example UX docs and deliverables. UX for the masses. Retrieved February 8, 2017.

Videos we played in the workshop

And the all important reference list!

We cited all of the above resources in one way or another during the workshop. Here are the things we cited or quoted that didn’t make our essential or recommended extra readings lists. But they’re still good stuff and great sources if you’re interested in exploring any of the topics further.

CDC. (n.d.) Selecting data collection methods [PDF]. Retrieved April 12, 2016.

Charmaz, K. (2006). Constructing grounded theory: a practical guide through qualitative analysis. London: Sage Publications. (Note there’s now a second edition, which has some useful additions, but this is the version cited in the slides.)

Churucca, S. (2013, June 28). DIY user personas. UX Lady. Retrieved February 7, 2017.

Clifford, S. (n.d.) Tipsheet – Qualitative interviewing [PDF]. Duke Initiative on Survey Methodology. Retrieved February 8, 2017.

Delaney, C. and Sterry, T. (2014). Enhancing proto-personas with characterization. [Slide deck for LeanUX NYC 2014]. Retrieved February 8, 2017.

Design Kit. (n.d.) An introduction to human-centered design [PDF]. Retrieved February 8, 2017.

Design Kit. (n.d.) Brainstorm rules. Retrieved February 8, 2017.

Flick, U. (2014).Chapter 1 Mapping the field. The SAGE Handbook of Qualitative Data Analysis. Sage. Available via Sage Research Methods Online.

Marshall, C. and Rossman, G. (2014).Chapter 4 Data collection methods. Designing Qualitative Research. Sage. pp. 97-150. Available via Sage Research Methods Online.

Newman, D. (2010). The squiggle of design. Retrieved February 8, 2017.

NHMRC (2014). Chapter 3.1: Qualitative methods. In NHMRC (2015). National Statement on Ethical Conduct in Human Research. Retrieved April 12, 2016 from

NSF. (2002). Data collection methods: some tips and comparisons. In NSF. (2002). The 2002 User-Friendly Handbook for Project Evaluation. Retrieved April 12, 2016.

University of Surrey (n.d.). Introduction to research. Retrieved September 4, 2016.

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